Frequently Asked Questions

Everything you need to know about shopping with the Field Museum Shop.

How long will it take for my order to ship?

Standard orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days depending on your location.

What is your return policy?

We accept returns on most items within 30 days of purchase, provided they are in their original condition and packaging. Please note that shipping fees are non-refundable.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Are my purchases supporting the museum?

Yes! Every purchase you make directly supports the Field Museum's scientific research, conservation efforts, and educational programming.

Can I use my Museum Member discount online?

Absolutely. Members can apply their exclusive discount by entering their membership ID or a specific promo code during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.