Returns & Exchanges

The Field Museum Shop stands behind the quality of our unique educational products and museum-inspired goods. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of the delivery date.

1

Initiate Your Return

Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping method to send your package back to our fulfillment center in Chicago.

4

Receive Your Refund

Once our team inspects the returned merchandise, a refund will be processed to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing